We design Wire Wear products to bring quality and performance to your hip, active life. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.

*Currently we are not able to give refunds or exchanges if you simply change your mind about a product you have purchased once you receive it from us.

If you place an order with us and then change your mind before it has been dispatched to you however, we can offer you a full refund less a cancellation fee, according to the following conditions (if we have already dispatched your order and you then inform us of your wish to cancel your order, this option does not apply):

• If paying by credit card, we will offer a full refund of the order total (including any postage you may have paid when placing your order with us) less a 10% order cancellation fee. This refund will be made directly onto the payment card used to make the purchase.

• If payment has been received by cheque or bank transfer the order cancellation fee is 5% of the order total (including any postage you may have paid when placing your order with us) and will be made by cheque or bank transfer accordingly.

• If the goods you receive from us are faulty however, we offer you either a full refund or exchange.

• In the instance that we are unable to dispatch an order to you within the timeframe stated when placing your order and you then decide to cancel your order as a result, the cancellation fee will not apply.

*In the case of a full refund for faulty goods, the full product purchase price (excluding any postage you may have paid when placing your order with us) will be refunded directly onto the payment card used to make the purchase if the payment was made using a credit card. If payment was made via cheque or bank transfer, the refund will be made by cheque or bank transfer accordingly.

*In the case of an exchange, a replacement product will be sent to you within 28 days of receipt of your faulty product.

*In both instances, you are responsible for the postage cost incurred when returning the faulty product to us however in the instance of an exchange we will pay the postage cost when sending the replacement product to you. All products believed to have a fault must be returned to us within 21 days of notifying us of the fault. Upon receipt of the returned product we will assess its condition before authorizing a refund or exchange.

*When returning a faulty product to us please provide a contact name and phone number/email address we can use to contact you in the event of a query with your product. Please note that at this stage we are only able to contact you by phone if you are within the U.S. If you are returning a product from overseas, please provide us with a contact email address to use instead. Please also indicate clearly the reason for returning the product to us, whether you would prefer a full refund or exchange and include your original tax invoice/receipt.

*In the case of an exchange we will generate a new tax invoice/receipt and return this to you with your original tax invoice/receipt when sending the replacement product to you.

*In case of a full refund, we will generate a refund invoice/receipt and return this to you by post with your original tax invoice/receipt.

*In some instances it may not be possible to offer you a replacement product if the product is out of stock or discontinued. In this instance you will be entitled to a full refund instead (excluding any postage you may have paid when placing your order with us).

*Please note that when exchanging hand-made products there may be some variation in the replacement product you receive.

EXCHANGES:

Exchanges can be made for the same item in a different size or color only.

A refund will be processed if the product is unavailable.

Closeout products: Products marked “last chance” are final sale are not eligible for returns or exchanges.

We reserve the right to limit returns.

Return Procedures:

• Fill out the Return Form on the back of the packing slip that came with the order. (If you don’t have your original slip, just include a note letting us know why you’re returning the product. Please include the original order number, purchaser name, address, and telephone number).

• Pack your return with the completed form (in the original package if possible) and send it to WireWear.com at: 305 Spring Creek Village #533
  Dallas, Texas 75248

• Please note: Wire Wear facilities do not accept hand deliveries.

IMPORTANT NOTES:

• We cannot accept C.O.D. deliveries.

• You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Wire Wear will not replace the contents of the package. Thank you for your cooperation.

• All refunds will be credited to the payment form used for the original purchase.

• Exchanges are subject to availability. A refund will be processed if the product is unavailable.

• Exchanges can be made for the same item in a different size or color only.